Welcome to Ashiana London

Privacy & Cookie Policy

Ashiana shares your concerns about the protection of your privacy and personal information online. The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by us on this website you agree to our use of your data as set out herein.


When you register and use our website you will be asked to provide certain information such as your name, surname and contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.

We may use information that you provide or that is obtained by us:

  • To register you on our website and to administer our website services

  • To administer any prize draws or competitions you may enter;

  • For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities; and

  • To keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods - email, telephone or post.  If you do not wish to receive information of such products and services, please see Unsubscribe section of these Terms & Conditions.

  • We will use internal and external validation and fraud checking systems to verify your identity.

  • We may share your data with selected third parties in order to deliver the goods to you.

  • We may monitor or record telephone calls without your consent under the following circumstances - to provide evidence of a business transaction, to prevent or detect crime to investigate the unauthorised use of a telecom system, to ensure that a business complies with regulatory procedures, to see that quality standards or targets are being met in the interests of national security and to secure the effective operation of the telecom system.

Privacy Policy

Ashiana takes special care of the data you entrust with us by using our Website. The Privacy Policy sets out the legal issues around how we can use your data.

This policy statement relates to our privacy practices in connection with this Website and is intended to inform you about the kinds of information we may obtain about you as a visitor to our Website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites.

Each time you access, browse and/or use our Website you agree to the following terms.

Ashiana respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring Ashiana staff treat data very carefully.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

By entering our website, you agree that any data you provide to us will be true, complete and accurate in all respects and agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to process any applications, orders or registrations made by you; administer your account, provide customer services and respond to and resolve any enquiries or complaints; support product development; contact you for market research purposes; keep you up to date by post, telephone, email, and direct to your mobile handset by text, picture, video and audio message with information about us.

If you are aged 16 or under, you must get your parent or guardian's consent to provide your personal information to our Website, otherwise you are not allowed to provide any of your personal information to us.

RETENTION OF DATA

We will keep your personal information for as long as necessary for the purposes for which it was collected to provide you with ongoing services to your Website account and to conduct our legitimate business interests or where otherwise required by law.

COLLECTION AND USE OF TECHNICAL INFORMATION

Most websites you visit will use cookies in order to improve your user experience by enabling that website to “remember you” - either for the duration of your visit (using a “session cookie”) or for repeat visits (using a “persistent cookie”).

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.

  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Certain cookies are necessary in order for you to use our website. These are used each time you visit and then expire when you leave the site. They’re not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our site.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (“first party cookies”) or they may be set by other websites who run content on the page you are viewing (“third party cookies”).

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as "web beacons" or "tracking pixels". These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes only.

What is in a cookie?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.

  • Block third party cookies.

  • Block cookies from particular sites.

  • Block all cookies from being set.

  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. This includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately.