Welcome to Ashiana London

Terms & Conditions

Welcome to ashiana-accessories.com. By using this website you agree to be bound by the Terms and Conditions set out below.

Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

We will not be liable if for any reason the Ashiana’s website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Ashiana’s website.

Order Process

We aim to process all orders within a 48 hour timeframe. Please note this can take longer during busy periods when it may take up to 72 hours.

A confirmation e-mail will be sent to you once your order has been processed.

Please note there are different Terms & Conditions for shipping of Ashiana Wholesale orders. Please refer to appropriate section in the Wholesale information pages.

Ordering through our website is safe and secure. We employ methods and systems which do not compromise your debit or credit card information. This online system is 100% secure. Please feel comfortable using your debit or credit card to order from our site.

Shipping

All Ashiana products are lovingly handmade and therefore for some products it can take up to 7 – 10 working days prior to dispatch. All items are subject to availability.

Standard UK delivery - £3.95. Please allow 2 to 5 working days from dispatch.

International Signed for - £10.00. Please allow 5 to 7 working days from dispatch.

*Express UK Delivery

All orders placed using our Express UK Delivery option will be processed and sent out the same day of purchase; unless the order is placed after Friday 2pm or on a weekend. All other orders will be sent special delivery to be delivered on the next working day:

Orders placed between Mon - Thursday: arrive Next Day

Orders placed Friday before 4pm : usually arrive Saturday. Please note this is NOT a guaranteed next day delivery for Saturday, although parcels posted Friday do usually arrive Saturday in most cases

Orders placed after Friday 4pm – Mon : arrive on Tuesday

Shipping Terms

All parcels will be delivered by Royal Mail and will require a signature on delivery.

In the event that an item is temporarily out of stock, we will notify you of the delay. We will contact you to let you know when the item will be back in stock.

Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

Late And Lost Deliveries

We cannot refund or replace lost items until 20 working days after the date of dispatch - this is only when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered - This can happen when your goods are delivered to your work place. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Ashiana Jewellery & Accessories Ltd. cannot be held responsible for goods that are lost or delayed in transit.

Packaging

Your jewellery will be sent to you in a beautiful, handmade Ashiana’s pouch. Please be assured that we always pack your items securely and safely.

Order Cancelation

If, for any reason, you wish to cancel any order you have placed, please notify us directly within 24 hours. Call us on 0207 229 80 94 during office hours.

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set in our Returns Policy.

We are unable to accept order cancelations for personalised and bespoke goods.

Returns Policy

Please note there are different Terms & Conditions for returns of Ashiana Collection and Ashiana Luxe Collection. Please refer to appropriate section below.

Ashiana Returns

In case you want to return a product from Ashiana range, our returns policy is below:

Jewellery other than earrings can be refunded or exchanged within 7 working days of you receiving your goods.

Earrings cannot be returned, exchanged or refunded for reasons of hygiene unless faulty.

We cannot refund or exchange goods which have been altered or personalised to a customer's specification.

We cannot refund or exchange gift cards. Sale items are non-refundable, however we are happy to exchange or offer credit on any items you wish to return for the full amount paid for them.

The item must be returned in their original, unworn condition in Ashiana packaging.

If you receive a faulty or damaged item, please notify us within seven working days as we will not process claims for goods received as faulty after this period.

All items must be returned with a reason for return, which can be written on your original invoice included inside your parcel.

All refunds will be credited in the original method of purchase and to the original debit or credit card.

Your statutory rights are not affected for any of the above, including your right to claim a replacement where goods are faulty.

Arranging A Return

Products which may be returned must be new and unused. This requires a condition in which there are no marks or evidence of wear and the item must be returned in its original pouch/packaging. We do not sell used products therefore cannot accept products back with any indication that it has been used. In such cases, the products will be returned to the purchaser. Ashiana is not responsible for any item that is not returned in this manner.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Refunds

Once we have accepted your returned item, your original credit or debit card will be credited within 28 days. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

Ashiana Luxe Returns

Please note all Ashiana Luxe products are made to order, therefore they are non-refundable and non-exchangeable unless faulty. In this situation, please contact us directly for advice.

Your statutory rights are not affected for any of the above.

Payment Methods

We only accept payment for orders in pounds (£) sterling.

We accept payment by PayPal, Maestro, MasterCard, Visa, Visa Debit and gift cards.

If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Ashiana’s website. Our site uses industry standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Copyright Policy

Copyright and other intellectual property rights in any communications, ideas or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libelous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the our website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of the Ashiana’s website.

Member Account, Password and Security

Registering and using the Ashiana’s website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. We cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

Liability and Indemnity

We shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Ashiana Accessories Ltd. has been advised of the possibility of such damages.

Our website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave the Ashiana’s website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Privacy And Use Of Your Data

The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by us on this website you agree to our use of your data as set out herein.

When you register and use our website you will be asked to provide certain information such as your name, surname and contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.

We may use information that you provide or that is obtained by us:

To register you on our website and to administer our website services

To administer any prize draws or competitions you may enter;

For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities; and

To keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods - email, telephone or post. If you do not wish to receive information of such products and services, please see Unsubscribe section of these Terms & Conditions.

We will use internal and external validation and fraud checking systems to verify your identity.

We may share your data with selected third parties in order to deliver the goods to you.

We may monitor or record telephone calls without your consent under the following circumstances - to provide evidence of a business transaction, to prevent or detect crime to investigate the unauthorised use of a telecom system, to ensure that a business complies with regulatory procedures, to see that quality standards or targets are being met in the interests of national security and to secure the effective operation of the telecom system.

Linking To Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

Jurisdiction

The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

Unsubscribe

You can unsubscribe to our email newsletter at any time. To do so, please send us email to [email protected]

General

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Ashiana Accessories reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Ashiana Accessories Ltd. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Ashiana Accossories Ltd.

If you do not agree to our Terms and Conditions in their entirety please leave this website.

The www.ashiana-accessories.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to "we", "us" and "Ashiana" are to Ashiana Accessories Limited. Registered in England. Registered Office: 18 Redan House, 23 Redan Place, London, W2 4SA.