Products which may be returned must be new and unused. This requires a condition in which there are no marks or evidence of wear and the item must be returned in its original pouch/packaging. We do not sell used products therefore cannot accept products back with any indication that it has been used. In such cases, the products will be returned to the purchaser. Ashiana is not responsible for any item that is not returned in this manner.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.